| WITS is committed to providing excellent customer
service and technical support. WITS support plans allow you
to protect your technology solution investment and ensure
technical assistance is available when required. We offer
the following types of support plans to meet your needs.
Premium
Support Plan
The Premium Support Plan is designed for end-users
who can address server maintenance, upgrades and potential
technical support issues during regular business hours. It
provides support for your complete RightFax solution and protects
your investment by including upgrades to subsequent software
versions as they become available.
Key Benefits
• Unlimited telephone and Web-based support
incidents for the length of the plan
• Access to the Captaris Online Assist support
portal
• Complete software upgrades and maintenance
included
• Available in one-, three- and five-year
terms
7x24 Premium
Support Plan
The 24x7 Premium Support Plan is geared toward
end-users who have mission-critical electronic document and
faxing delivery applications and cannot accept any downtime.
24x7 Premium Support is a worldwide, comprehensive per-server
plan that provides you with 24-hour, seven-days-a-week support
on your complete RightFax solution. It protects your RightFax
investment by including upgrades to subsequent software versions
as they become available.
Key Benefits
• Unlimited telephone and Web-based support
incidents for the length of the plan
• 24x7-coverage • Access to the Captaris
Online Assist support portal
• Complete software upgrades and maintenance
included
• Available in one-, three- and five-year
terms
Reminder:
RightFax 8.5 entered end-of-life status February
17, 2006. Customers still running RightFax 8.5 are strongly
encouraged to upgrade to RightFax 9.0 or RightFax 9.3 in order
to continue to receive support on their RightFax system.
Product Status End-of-life Date
RightFax 8.0 End-of-life September 30, 2004
RightFax 8.5 End-of-life February 17, 2006
RightFax 8.7 Supported November 1, 2007
RightFax 9.0 Supported July 1, 2009
RightFax 9.3 Supported 36 months after release of a subsequent
version
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